Frequently Asked Questions
Products & Services
Here is some questions about our products and services.
How much does a vacuum cleaner weigh?
The 1701 corded vacuum cleaner only weighs 3 pounds, which is equivalent to the weight of 4 cans of Coke bottles. The handheld mode is very convenient for cleaning and will not cause fatigue. Children can also easily pick it up. It is very suitable for the whole family to clean together and enhance relationships.
How to clean the vacuum after it worked done?
Our removable HEPA filter and dust cup can be easily washed and reusable.
Note: The filter should be replaced every 2-3 months to improve the dust collection performance.
Shipping & Deliveries
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across America every day, and we strive to provide you with services of the highest level.
When will my order be delivered?
We usually ship your order within a few business days after payment confirmation and arrange delivery based on your chosen shipping method and destination. The exact delivery time may vary depending on the region and shipping service.
Do you offer international shipping?
Yes, we provide international shipping services. Please provide an accurate shipping address during checkout, and we will choose the most appropriate shipping method based on the destination and item weight, and you will be responsible for covering the associated international shipping costs.
Note: Free shipping services are only applicable within the United States.
Returns & Replacements
The terms and conditions outlined herein pertain exclusively to transactions conducted on the Intercleaner website (Intercleanerhome.com). For purchases made through alternative platforms, such as Amazon, we kindly request that you refer to the specific return and refund policies established by those respective platforms.
Can I return or exchange items if I'm not satisfied with my purchase?
Yes, if you're not satisfied with your purchased items, we offer a return and exchange service. Please ensure you keep the product in its original packaging and retain the invoice, then contact our customer service team within the specified return period for return instructions.
What should I do if the ltems I purchased have issues? How can I get repair services?
If you encounter any issues with the lamps you purchased, please contact our customer support team. We will guide you through the repair request process and provide appropriate after-sales service and solutions based on the specific circumstances.
How long does it take for a refund?
Requests are usually processed within 3 business days on receipt of the returned items. Depending on your financial institution, it may take up to five business days for the amount to be returned to your account.
Warranties & Qualities
Intercleaner is a good helper for home cleaning, provide excellent performance and after-sale services at an economical price.
What is your warranty policy?
We provide 1 year quality warranty guarantee for indoor use only. Promise full refund within 30-day and 24 hour prompt reply. Please contact us with any questions and we will be happy to assist you.
What should I do if I receive a damaged or incorrect product?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Note: Photos are required to process most harm cases and we might be not able to refine your request without pictures. Take a digital picture of the damaged or faulty product for your records and e-mail us a copy at intercleanerhome@gmail.com
Defects or problems reported after 30 days will go through evaluate as well as will certainly be offered for substitute just, based on the maker's warranty.
We schedule the right to charge or invoice you for any product not returned which we have actually provided prepaid return tags for.