Refund policy
Last updated Sept. 29, 2024
Returns
If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.
For damaged products, we require photo or video evidence according to our guidelines. Without such evidence, we cannot provide a return label.
*Note: We do not cover return courier costs of unwanted and undamaged items.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To organize a return:
To ensure that your return is processed accurately and promptly, please contact us at info@intercleanerhome.com to obtain an RMA (Return Merchandise Authorization) and instructions on how to ship back to us. Returns made without an RMA will not be accepted.
Please note the following:
Please note that installed products with cut wires will be subject to a $50 USD minimum or 10% of retail cost fee.
If your item qualifies for Return Shipping, we will issue you a prepaid return shipping label. Use the label to your plan and also take it to your closest FedEx/ UPS pick-up center.
All returned items must be sent back to us using the original shipping boxes and packing materials. You may also be responsible for any return shipping fees.
Shipping your order back to us:
All merchandise must be in the original packaging.
All shipping charges on purchases and returns are non-refundable.
Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase within 3-5 business days.
Please note: The complying with are considered NON-RETURNABLE merchandise:
- Any item that is noted as nonreturnable
- Clearance products, custom quotes, unique discounts, and also orders of ten or more devices
- Any type of thing that is not in resellable condition
- Any type of product that is not in its original box with the original packaging products and assembly instructions
- All parts of products and replacements
- Any product without the proper RMA number created on a different sheet taped to the box
Refunds
Returning items requires submitting product images or video footage to us for inspection. Once the inspection confirms there are no issues, we will proceed with the refund. Per examination, as long as the product remains in brand-new condition, gotten in its initial packaging, and also sent to the appropriate storage facility, you will certainly be issued the refunds you schedule, less any type of suitable fees or dealing with charges.
If a returned item is figured out not to be in "As New" condition, it will certainly be subject to added charges being deducted from the credit scores or the credit report may be denied completely.
Return requests made beyond this mentioned plan will go through evaluate as well as may result in delivery and also restocking costs depending upon the circumstance. Products returned outside of this plan will be for store credit just as we are unable to refund on products returned outside of the 30 day return plan.
Damaged Items
In the event that a product is damaged en route, we will certainly do everything we can to settle the matter instantly. Upon evaluating the merchandise, please contact us through info@intercleanerhome.com, noting what was damaged, so that we can aid you promptly as well as accelerate a new item right now.
For larger things that are shipped via products service provider, you have to evaluate the thing on website, and mark any kind of recognizable problems on the bill of lading. Once you do so, please call us as soon as possible so we can sue with the provider as well as accelerate a substitute promptly.
In the rare event of a supplier issue, we ask again you to email our support team with a detailed explanation of the trouble or problem and submitting product images or video footage to us for inspection. Among our customer support team will advise you on just how to get your item replaced, or get the correct components sped up to you.
Please note: Photos are required to process most harm cases and we might be not able to refine your request without pictures. Take a digital picture of the damaged or faulty product for your records and e-mail us a copy at info@intercleanerhome.com
Defects or problems reported after 30 days will go through evaluate as well as will certainly be offered for substitute just, based on the maker's warranty.
We schedule the right to charge or invoice you for any product not returned which we have actually provided prepaid return tags for.
Cancellations
We are happy to assist you in the termination of any kind of order prior to shipment. If you need to cancel your order, send an email with the reason for cancelling to info@intercleanerhome.com as soon as possible to make the request. We will validate the order status and also process your termination and refunds promptly if able. If your order is not shipped, we will aid you in beginning the return process as per the "Return Policy".
*Note: There will be a delay in updating the order tracking number, so there will be a situation where the order has been shipped but the tracking number is delayed. This situation also belongs to the state of the order being shipped.
As soon as an order has actually already delivered, it can not be terminated, rerouted or redirected. If you wish to return the product, you will certainly require to comply with the "Return Policy". Do not decline the distribution of non-damaged products as this may lead to as much as a 50% replenishing fee. A shipment rejection may likewise lead to the loss of your item and also might void any type of opportunity of a reimbursement. You will certainly additionally be billed for roundtrip shipping expenses.