Privacy Policy

Last updated Sept. 29, 2024

This Privacy Policy outlines how Intercleaner (referred to as the "Site," "we," "us," or "our") gathers, utilizes, and shares your personal information when you visit, engage with our services, or make a purchase on Intercleaner.com (the "Site") or interact with us in other ways (collectively referred to as the "Services"). In this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we have collected as described in this Privacy Policy.

Please take a moment to carefully review this Privacy Policy. By using or accessing any of the Services, you consent to the collection, use, and sharing of your information as detailed herein. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.

Updates to This Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, and we will modify the "Last updated" date, along with any other necessary actions required by applicable law.

How We Collect and Use Your Personal Information
To deliver our Services, we collect, and have collected over the past 12 months, various personal information from multiple sources, as detailed below. The types of information we collect and utilize may vary based on your interactions with us.

In addition to the specific uses mentioned below, we may use the information we gather about you to communicate, provide our Services, fulfill legal obligations, enforce applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

Types of Personal Information We Gather
The personal information we collect from you varies based on your interactions with our Site and the Services we provide. When we refer to "personal information," we mean any data that identifies you, relates to you, describes you, or can be linked to you. Below, we outline the categories and specific types of personal information we collect.

Information You Provide Directly
When you use our Services, you may directly provide us with information that includes:

Basic contact information such as your name, address, phone number, and email.
Order details like your name, billing and shipping addresses, payment confirmations, email address, and phone number.
Account credentials including your username, password, and security questions.
Shopping preferences, including items you browse, add to your cart, or save to your wishlist.
Customer support details, which consist of any information you choose to share with us when communicating through our Services.

Certain features of the Services may require you to provide specific information about yourself. While you can choose not to share this information, opting out may limit your ability to access or use those features.

Information Collected via Cookies
We also gather certain information automatically about your use of the Services, referred to as "Usage Data." This is accomplished using cookies, pixels, and similar technologies ("Cookies"). Usage Data may encompass information about how you access and utilize our Site and your account, including details about your device, browser, network connection, IP address, and other interactions with the Services.

Information We Collect from Third Parties
We may also gather information about you from third-party sources, including vendors and service providers that collect data on our behalf, such as:

Companies that assist with our Site and Services, including Shopify.
Payment processors who handle your payment details (e.g., bank account, credit or debit card information, billing address) to process transactions for your orders and fulfill your requests, thereby enabling us to meet our contractual obligations to you.

When you visit our Site, open or interact with our emails, or engage with our Services or advertisements, we or our third-party partners may automatically gather certain information using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be managed according to this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties, nor for their policies or practices. For additional details, please refer to the section below titled Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to deliver the Services as part of our contract with you, which includes processing payments, fulfilling orders, sending account notifications, managing your account, arranging shipping, and facilitating returns and exchanges.
Marketing and Advertising: Your personal information may be utilized for marketing and promotional activities, including sending marketing communications via email, text, or postal mail, and displaying ads for products or services. This may involve tailoring the Services and advertisements to your preferences on our Site and other platforms.
Security and Fraud Prevention: We use your personal information to detect and respond to potential fraudulent or malicious activities. If you create an account, it's important to keep your login details secure. We strongly advise against sharing your username, password, or access information with anyone. If you suspect any unauthorized access to your account, please contact us immediately.
Communication: Your personal information helps us provide customer support and enhance our Services. This is part of our legitimate interest in being responsive and maintaining our business relationship with you.

Cookies
Like many websites, we utilize Cookies on our Site. For detailed information about the Cookies we use in relation to our Shopify store, please visit https://www.shopify.com/legal/cookies. Cookies help us enhance and optimize our Site and Services by remembering your actions and preferences, running analytics, and improving user interaction (which is in our legitimate interests).

Most browsers accept Cookies automatically, but you can configure your browser settings to remove or reject Cookies. Please note that disabling or blocking Cookies may impair your user experience and some Services might not function correctly or be available. Additionally, blocking Cookies may not completely stop information sharing with third parties, such as our advertising partners.

How We Share Your Personal Information
We may share your personal information with third parties for legitimate purposes as outlined in this Privacy Policy. This sharing may occur in the following situations:

With vendors or third parties that provide services on our behalf, including IT management, payment processing, data analysis, customer support, cloud storage, and fulfillment and shipping services.
With business and marketing partners, such as Shopify, to offer services and present advertisements to you. We collaborate with Shopify to facilitate personalized advertising through third-party services. Our partners will handle your information in line with their own privacy policies.
When you request or consent to the sharing of specific information with third parties, such as when shipping products to you or using social media widgets or login integrations.
With our affiliates or within our corporate structure, as part of our legitimate business interests.
During a business transaction, such as a merger or bankruptcy, and to comply with legal obligations, including responding to subpoenas, search warrants, and similar requests. This also includes enforcing applicable terms of service and protecting our Services, rights, and those of our users.

Over the past 12 months, we have disclosed the following categories of personal and sensitive information (marked with *) for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Share Your Personal Information":

Category	Recipients
Identifiers (e.g., basic contact details, order and account information)	Vendors and third parties providing services on our behalf
Commercial information (e.g., order and shopping details, customer support info)	Business and marketing partners
Internet or similar network activity (e.g., Usage Data)	Business and marketing partners, affiliates

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content
Our Services may allow you to post product reviews and other content created by users. If you decide to submit content to any public sections of our Services, this content will be visible to everyone.

We cannot control who accesses the information you choose to share publicly, nor can we guarantee that those who see this information will respect your privacy or keep it safe. We are not responsible for the privacy or security of any information you make public, or for the accuracy and handling of any information you disclose or receive from third parties.

Third-Party Websites and Links
Our Site may include links to third-party websites or online platforms. If you click on links to sites that we do not control, we recommend reviewing their privacy and security policies, along with their terms and conditions. We do not guarantee the privacy or security of these external sites, nor are we responsible for the accuracy, completeness, or reliability of the information they provide. Information you share in public or semi-public spaces, including on third-party social media platforms, may also be visible to other users of our Services and those platforms without any restrictions on its use by us or third parties. The inclusion of such links does not imply any endorsement of the content or the owners/operators of those platforms, unless explicitly stated.

Children's Data
Our Services are not designed for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has shared their personal information with us, please contact us using the details below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” (as defined by applicable law) personal information from individuals under 16 years of age.

Security and Retention of Your Information
Please note that no security measures are foolproof or entirely invulnerable, and we cannot ensure "perfect security." Additionally, any information you send to us may not be secure while being transmitted. We advise against using unsecured methods to communicate sensitive or confidential information to us.

The duration for which we retain your personal information varies based on several factors, including whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Options
Depending on your location, you may possess some or all of the following rights concerning your personal information. However, these rights are not absolute and may apply only under specific conditions. In some instances, we may decline your request as permitted by law.

Right to Access: You may have the right to request access to the personal information we hold about you, including details on how we use and share that information.
Right to Delete: You may request the deletion of personal information we maintain about you.
Right to Correct: You can ask us to correct any inaccurate personal information we have about you.
Right to Portability: You may have the right to obtain a copy of your personal information and request its transfer to a third party, under certain conditions and with some exceptions.
Right to Opt-Out of Sale or Sharing: You may direct us not to "sell" or "share" your personal information or opt-out of its use for "targeted advertising," as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference enabled, we will treat this as a request to opt-out of the "sale" or "sharing" of your information for the device and browser you are using.
Right to Limit Use of Sensitive Information: You may instruct us to limit the use or disclosure of sensitive personal information to only what is necessary for the Services or products you would reasonably expect.
Restriction of Processing: You can request that we cease or limit our processing of your personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Appeal: If we decline your request, you may appeal our decision by replying directly to the denial.
Managing Communication Preferences: We may send you promotional emails, and you can opt-out at any time using the unsubscribe link included in those emails. However, you may still receive non-promotional emails regarding your account or orders.

You can exercise these rights on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising these rights. To verify your identity, we may need to collect information such as your email address or account details before responding to your request. You may designate an authorized agent to make requests on your behalf. We will require proof of authorization and may need you to confirm your identity directly with us. We aim to respond to your requests promptly as required by applicable law.

We utilize Shopify's advertising services, such as Shopify Audiences, to help personalize the ads you see on third-party websites. For more information on restricting the use of your personal data by Shopify merchants using these ad services, visit Shopify Privacy Policy.

Complaints
If you have concerns about how we handle your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision based on your location or lodge a complaint with your local data protection authority.

International Users
Please be aware that we may transfer, store, and process your personal information outside of your home country, including in the United States. Your personal information may also be handled by staff and third-party service providers in those countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by relevant authorities in the UK, unless the transfer is to a country deemed to provide adequate protection.

Contact Us
If you have any further questions or comments, you may contact us by:

E-mail: info@intercleanerhome.com